Privacy Policy
Your privacy is important to us. This policy explains how My Circles of Care collects, uses, and protects your personal information.
Last updated: 21 February 2026
1. Introduction
My Circles of Care (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected by My Circles of Care through our website (https://mycirclesofcare.com.au), our services, and any other interactions you have with us. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information
Name, email address, phone number, and postal address provided when you contact us, submit an enquiry form, or engage our services.
NDIS & Service Information
NDIS plan details, disability-related information, support needs, and other information necessary to provide our disability support services. This may include sensitive information as defined under the Privacy Act.
Website Usage Information
Information collected automatically when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring website. This data is collected via cookies and similar technologies.
Communication Records
Records of correspondence when you contact us by phone, email, or through our website contact form.
3. How We Use Your Information
We collect and use your personal information only for purposes that are directly related to our services, including:
- Providing, managing, and improving our NDIS disability support services
- Responding to your enquiries and communicating with you about our services
- Processing service agreements and administrative functions
- Meeting our legal and regulatory obligations, including NDIS requirements
- Improving our website and understanding how visitors use it
- Sending service updates or information you have requested
- Complying with obligations under the NDIS Quality and Safeguards Framework
We will not use your personal information for any purpose that is unrelated to the above without your consent.
4. Sensitive Information
As an NDIS service provider, we may collect sensitive information including health and disability-related details. We handle this information with the utmost care and collect it only when:
- You have provided your consent
- It is required to deliver the services you have requested
- We are required or authorised to do so by law
Sensitive information will only be used and disclosed for the purpose for which it was collected, unless you consent otherwise or we are required to disclose it by law.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
Third-party providers who assist us in delivering our services (e.g., IT support, software platforms). These parties are required to keep your information confidential and use it only as directed by us.
NDIS & Government Bodies
The National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, or other government bodies where required by law or as part of our obligations as a registered NDIS provider.
Legal Requirements
Where required or permitted by law, including to enforce our legal rights or to protect the safety of any person.
6. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.
We may use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand website traffic and usage patterns (e.g., Google Analytics)
- Marketing cookies — to measure the effectiveness of our marketing campaigns
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure data storage, access controls, and staff training on privacy obligations.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you have any concerns about the security of your information.
8. Accessing & Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access (e.g., where it would unreasonably impact another person's privacy), and we will explain why.
There is no charge for making a request, although we may charge a reasonable fee if your request requires significant effort to process.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and reporting requirements.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
11. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 or the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the revised date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: